Customer Satisfaction Survey

We are striving for your complete satisfaction. Please let us know about your experience with us today. Your comments are extremely important to us and we look forward to exceeding your expectations. Please complete the survey.

1 Poor

2 Unsatisfied

3 Acceptable

4 Satisfied

5 Very Satisfied

1) Overall, how would you rate your UDC representative’s knowledge of the Debt Negotiation Program process?	1	2	3	4	5
2) Is your Certified Consumer Debt Specialist helpful and courteous while assisting you with yourconcerns?	1	2	3	4	5
3) Have you been contacted by telephone, mail or email on at least a monthly basis by a Certified Consumer Debt Specialist?	1	2	3	4	5
4) Do you feel UDC’s website is user friendly?	1	2	3	4	5
5) Do you feel that UDC’s services have provided you with a better understanding of your debt and how to manage it?	1	2	3	4	5
6) Overall, how would you rate UDC’s services?	1	2	3	4	5
7) Do you understand the importance of sending in your creditor statements every month?	Yes		No
8) Do you own and/or have access to a computer? *(If answering NO, skip Questions # 8 and 9;* *then proceed with # 10.)*	Yes		No
9) Were you advised of the Disclosures and that they are accessible on the UDC’s web site?	Yes		No
10) Are you aware that view your monthly statements, make payments and contact UDC managers online is under the “My Account” tab through UDC’s website?	Yes		No
11) As a client of UDC, do you feel that your goal of financial freedom is within your reach? If not, please explain why.	Yes		No

12) How long have you been on UDC’s Debt Negotiation Program?
0 -6 Months 6 Months - Year 1 - 2 Years 2 - 3 Years 3 or More Years

Name Client # Date

Thank you for taking the time to complete this questionnaire!